From Avoiding to Enabling: Masterclass on Difficult Conversations in Health

Every health leader faces them: a peer who needs honest feedback, an underperforming colleague, a recalcitrant clinician or coworker whose behaviour everyone has noticed but no one has addressed.

Research consistently shows poor communication is a major contributor to medical errors and workforce morale - yet most health leaders receive little training in how to actually have these conversations.

In this 60-minute masterclass, we’ll unpack why difficult conversations feel so threatening in the first place and provide practice tools that enable them, such as giving feedback. The goal isn't to make difficult conversations easy. It's to make them more possible, more often - before small issues become major workplace problems or adverse events.