Negotiation and Conflict Resolution
An immersive and hands-on short course that will empower you with strategies to achieve better outcomes in workplace conflict and negotiations.
Negotiation and Conflict Resolution Program Overview
All negotiations and conflicts have a common underlying structure that, once understood, allows you to go beyond traditional 'tactics' and have more constructive conversations.
Join us at Melbourne Business School for a two-day immersive and hands-on short course that will empower you with the preparation, mindset, and strategies that achieve mutually beneficial agreements and sustain healthy working relationships.
Through increased emotional intelligence, attentive listening, and strategic thinking, you will be equipped to tackle a wide range of interpersonal scenarios in various contexts. This course will provide you with practical tools and an opportunity to workshop them within an intimate cohort of accomplished professionals.
Who Should Attend the Negotiation and Conflict Resolution Program?
Professionals
People Managers
Leaders
Negotiation and Conflict Resolution Program Key Takeaways
Constructive Daily Interactions
- Identify opportunities for negotiation in the workplace
- Discover frameworks for strategically analysing, preparing for and managing negotiations
- How to negotiate creative outcomes that maximise value.
Deepen Your Emotional Intelligence
- Respond constructively to difficult behaviour
- Gain clarity about when to compromise and when to walk away
- Better understand your own approach to conflict.
Foster Stronger Professional Relationships
- Foster more collaborative working relationships
- Build confidence in discussing difficult topics
- Enhance your reputation in the workplace.
Negotiation and Conflict Resolution Program Topics Covered
The program follows an intensive format over two days. The sessions have been designed to strengthen the capacity of participants in the following areas:
Negotiation
Conflict Resolution
Deep Listening
Strategic Thinking
Emotional Intelligence
Negotiation and Conflict Resolution Program Key Facilitator
The program is facilitated by Chyonne Kreltszheim, who leverages her 20-plus years of experience as a lawyer, facilitator and coach to deliver engaging, thought-provoking and practical workshops that develop real skills. Chyonne was previously the CEO of an established negotiation training business with historical ties to the Harvard Negotiation Project. She delivers training in negotiation, influencing, conflict resolution, and leadership to corporate, public and not-for-profit clients across Australia, New Zealand and Asia.
I have been negotiating all of my life – and so have you. The question is, are you negotiating intentionally – or are you just winging it and hoping for the best? Ultimately, this is about empowerment – and not just a slogan, but the ability to advocate for yourself and others in a way that creates mutually beneficial outcomes.
CHYONNE KRELTSZHEIM
Key facilitator
Upcoming Sessions
This is a non-residential program. The program fee covers tuition, learning materials and meals during the workshop.
Read our full terms and conditions and other frequently asked questions for more information.
Program Enquiry
If you have any questions about this course, such as the next intake dates or application process, please fill out the form below with details of your enquiry and our team will respond to your request within three business days, or call us on +61 3 9349 8200 or email programs@mbs.edu. Read our Privacy Policy.
