Jill Klein joined Melbourne Business School in 2009 as a Professor of Marketing and is also a Professorial Fellow at the Melbourne Medical School.

After completing her PhD in Social Psychology at the University of Michigan, Jill joined the faculty at Kellogg Graduate School of Management at Northwestern University. In 1997, she joined INSEAD. Jill has also held visiting positions at Fuqua School of Business at Duke University, Helsinki School of Economics and Business Administration and Bond University School of Business.

Jill’s research has been published in the Journal of Marketing, Management Science, Journal of Consumer Psychology, British Medical Journal, and more, with a focus on decision making biases and how they affect decisions in both business and medical settings.

Jill teaches Managerial Judgement, Decision Making and Resilient Leadership on the MBA, Executive and Senior Executive MBA programs, Advanced Managers Program, Senior Executive Program, Specialist Certificate in Executive Leadership and Specialist Certificate in Clinical Leadership.

Jill has also appeared in the Huffington Post, Wall Street Journal, Guardian and other international media outlets.


Klein, Jill, Clare Delany, Michael D. Fischer David Smallwood and Stephen Trumble (2017) “A Growth Mindset Approach to Preparing Trainees for Error and Adversity" British Medical Journal - Quality and Safety, 26, bmjqs-2016-006416.

Klein, Jill G., Tina M. Lowrey, Cele C. Otnes (2015) “Identity-Based Motivations and Anticipated Reckoning: Contributions to Gift-Giving Theory from an Identity-Stripping Context,” Journal of Consumer Psychology, 25, 431–448.2.

Smith, N. Craig, Allan J. Kimmel, and Jill G. Klein (2009) “The Ethics of Deception in Consumer Research,” Journal of Consumer Psychology, 19, 486-496.

Klein, Jill G. (2005) “Five pitfalls in decisions about diagnosis and prescribing,” British Medical Journal, 330, 781-783.

Klein, Jill G., N. Craig Smith, and Andrew John (2004), “Why We Boycott: Consumer Motivations for Boycott Participation,” Journal of Marketing, 68, 102-109.

Klein, Jill G., Ettenson, R. E., and Morris, M. D. (1998), “The Animosity Model of Foreign Product Purchase: An Empirical Test in the People’s Republic of China,”  Journal of Marketing, 62, 89-100.


Deans’ Certificate for Research Excellence, 2015

The Franco Nicosia Award for Best Competitive Paper at ACR 2002

The Sid Levy Teaching Excellence Award, 1996

Contact: j.klein@mbs.edu

Jill Klein
PROFESSOR OF MARKETING QUALIFICATIONS PH.D, UNIVERSITY OF MICHIGAN; M.S., STATE UNIVERSITY OF NEW YORK; B.A., UNIVERSITY OF SOUTH FLORIDA AREAS OF EXPERTISE Decision making, consumer behaviour, managerial judgement, resilient leadership TOPICS Managerial and medical decision making, consumer trade-offs in poverty, factors that affect consumer confusion, Clinician Well-Being, ethical consumption INDUSTRIES Higher education, Health Care, Government GEOGRAPHIES Australia Contact: