Leading Professional Service Firms


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Leading Professional Service Firms

Enhance your ability to navigate the evolving challenges and opportunities facing professional service firms.

Focusing on those with leadership positions in professional service firms across Australia and the broader region, this program has been created in recognition of the growing importance of professional services in the regional economy and the particular skills and capabilities that leaders in this sector rely on. Melbourne Business School is uniquely positioned to deliver such a program by drawing on its globally recognised senior faculty and its ability to bring together a cohort of talented and experienced participants.

It will equip you with insights and skills to position your organisation for long-term success.


Who should attend?

Leaders of organisations that provide services in areas such as legal, accounting, architecture and engineering, consulting, venture capital, investment banking, technology services, health, and research.

Key benefits

By the end of this program journey, you will have enhanced your ability to:

  • Attract, develop and retain talented professionals who will ensure firm growth
  • Build a firm culture that is inclusive, supportive and collegial, while fostering both organisational and individual achievement
  • Implement governance, decision-making, and performance metrics to suit your firm's unique attributes
  • Deliver maximum value to your clients and the enterprise
  • Help professionals endure and remain productive throughout their careers
  • Define and execute a long-term business plan to drive future performance
  • Maintain organisational alignment through business ebbs and flows


This program explores the following key themes:

  • What's changing in tomorrow's world and how do you navigate that uncertainty?
  • Where are you going, and what's your strategy for moving foward?
  • What, then, does your firm need to look like to navigate that uncertain future?
Client Engagement
  • Where will demand side growth come from?
  • Why do we focus on and prioritise opportunities in the way that we do?
  • What activities should you deploy to engage with your clients?
  • How can you elevate the effectiveness of your client engagement initiatives?
Managing teams
  • How do you get folks who are individual contributors to work effectively in teams?
  • How do you leverage your time and energy more effectively when managing others?
  • How can you be more effective in teams and also have a life outisde of work?


Professor Don O'Sullivan

With more than 20 years’ experience as a marketing consultant and academic in the field, Don is a well-regarded expert with a global perspective, having worked in Australia, Europe and North America.

He currently consults to various firms on managing marketing performance and marketing metrics.

Don has also led teams in developing award-winning international marketing campaigns. Read Don’s full profile.


Associate Professor Vivek Chaudhri

Vivek has worked extensively in both academic and professional roles. Following his PhD in economics at Yale University, he has held a number of continuing and visiting positions at Monash University, Yale University and UCLA where he has delivered strategy, negotiations and leadership courses in MBA and executive education formats.

In addition to his teaching commitments as Academic Director of Melbourne Business School’s Executive MBA programs, he consults widely to industry and government in Australia and globally. He currently serves as a strategy advisor to the CEO of CSL and MD of Grannus Securities. Read Vivek's full profile.

Professor Jill Klein

Jill has delivered executive education programs for more than 15 years. Drawing on her family’s experiences during the Holocaust, Jill’s insights and teachings on resilience have inspired business leaders from around the world.

She has worked with large international organisations, including Ericsson, AstraZeneca, Toshiba, Syngenta and Adidas.

Her research interests are gift-giving and sharing in impoverished contexts, consumer boycotts, and corporate social responsibility. Read Jill’s full profile.

Professor Ian Williamson

Ian has more than a decade of experience consulting across the private and public sectors. He currently serves as Pro-Vice Chancellor and Dean of Commerce at Victoria Business School in New Zealand.

An acclaimed academic, Ian’s research focuses on: developing effective ‘talent pipelines’ to enhance organisational and community outcomes; how organisations recruit, select and retain knowledge workers; managing diverse workforces; and the role of human resource practices in driving firm innovation.

Mark Grant (Facilitator)

Mark has over 20 years of experience in merchant and investment banking, including six years at a Chief Executive level.

He has taken both lead and support roles in the discovery, design, development and delivery of executive development programs for both public and private sector clients, including Telstra, Accenture, VicRoads and NAB.

His particular expertise is in working deeply with senior executives on aspects of their personal development as leaders.


Dates and fees



In this residential program, participants stay on campus and engage in workshop activities after hours. The program fee covers tuition, meals and accommodation during the workshop. Applications typically close four weeks prior to commencement, however, to secure your place we encourage you to apply early. Applications received less than four weeks prior to commencement will be assessed on a case-by-case basis.

Phone:  +61 3 9349 8788 |  Email: programs@mbs.edu

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